Returns, Privacy and Cookies Policy

Right of withdrawal and return

Purchases made on our website are subjected to the right of withdrawal, according to Italian Law, decree law n.206 of September 6th, 2005.

 

If you wish to cancel/return a purchase, please notify us. The message must be provided by e-mail at info@ilba.it

 

Undoing part of the purchase

If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order. Return You must return the goods to us without undue delay, but no later than 10 days after you have informed us that you wish to cancel your purchase (remember you have 14 days to consider it). You must incur the direct costs of the return of the item. You bear the risk of the goods until we receive them.

 

Condition of the item when you return it

You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and operation of the item. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not use it in real use. If the item has been tested in addition to what is described above, we consider it to be used, which means that upon cancellation of the purchase you will receive only part or none of the purchase amount, depending on the commercial value of the item.

 

Refund of the purchase amount

If you regret your purchase on our webshop (the entire order), you will receive the amount you have paid to us. In the event of an impairment for which you are liable, this purchase amount will be deducted. If you exercise your right of withdrawal, we will refund all payments received from you, without undue delay and in any case within 14 days from the date we have been notified that you will cancel the agreement. We will return the money using the same means of payment as you used when purchasing, unless we have agreed otherwise. We may withhold payment until we have received the item, unless you send us documentation to have returned it.

 

The item must be returned to:

ILBA SNC

Via Crescenzi 59A

24123 Bergamo Italy

 

Returns must be sent in alm. package with a message attached. We do not receive packages without delivery or packages sent per demand. ​​​​

PRIVACY AND COOKIES POLICY

Privacy policy

 

1. General

The protection of your personal privacy is crucial for ILBA Fishing Lures and we therefore aspire to the highest possible standard for data protection. We process personal data in accordance with the European Data Protection Regulation (EU) 2016/679 and other applicable laws and regulations on data protection. This Privacy Policy explains how we collect and use your personal information. The policy also describes what rights you have and how you can exercise your rights.

2. Personal data controller

ILBA snc, Via Crescenzi 59A, 24123 Bergamo - Italy, is responsible for the personal data processing described in this policy.

3. How we use your personal information

 

Purpose
To be able to handle orders/purchases

Treatments performed

  • Delivery (including notification and contacts regarding delivery).
  • Identification and age control
  • Payment processing (including analysis of possible payment solutions, which may include checking against payment history and obtaining credit reports)
  • Address Control
  • Handling of complaints and warranty cases.

 

Categories of personal data
  • Name and social security number
  • Contact information (eg. address, email and phone number)
  • Eventual payment history
  • Payment Information
  • If necessary, credit reports from credit reporting agencies
  • Purchase information (eg. which item was ordered or if the goods should be delivered to another address)
  • User information for your account with us

Legal basis: Completion of the purchase agreement. This collection of your personal data is required in order for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, no purchase agreement can be entered into.

Storage time: Until the purchase is completed (including delivery and payment) and for an additional period of 36 months in order to be able to handle any claims and warranty cases.

We may, in exceptional cases, process the information longer than the above stated period if it is necessary for the purpose of determining, claiming or defending legal claims. Such treatment is based on ILBA's legitimate interest.

Purpose
In order to fulfill our legal obligations.

Treatments performed

Necessary handling for fulfilling our legal obligations according to legal requirements, court decisions or other authority's decisions (eg. the Accounting Act, the Money Laundering Act or the rules on product liability and product safety which may require the preparation of communication and information to the public and customers about product alarms and product recalls at, for example, a defective or hazardous product).

 

Categories of personal data

  • Name and social security number
  • Contact information (eg address, email and phone number)Any payment history
  • Payment Information
  • Your correspondence with us
  • Information about the time of purchase, place of purchase, any errors / complaints.
  • User information for your account with us.

 

Legal basis: Legal obligation. This storage of collected personal data is required by law.

Storage time: Until the purchase is completed (including delivery and payment) and for the additional time required by the current legislation.

We may, in exceptional cases, process the information longer than the above stated period if it is necessary for the purpose of determining, claiming or defending legal claims. Such treatment is based on ILBA's legitimate interest.  

Purpose
To be able to handle customer service issues.

Treatments performed

  • Communication and answering of any questions to customer service (via telephone or in digital channels [including social media]).   
  • Identification
  • Investigation of any complaints and support cases (including technical support).

 

Categories of personal data

  • Name and social security number
  • Contact information (eg address, email and phone number)
  • Any payment history
  • Payment Information
  • Your correspondence with us
  • Information about the time of purchase, place of purchase, any errors / complaints.
  • User information for your account with us.

Legal basis:
 legitimate interest. The treatment is necessary to satisfy our interest in being able to handle customer service issues.

Storage period: Until the customer service case has been completed and for an additional period of up to 12 months.

We may, in exceptional cases, process the information longer than the above stated period if it is necessary for the purpose of determining, claiming or defending legal claims. Such treatment is based on ILBA's legitimate interest. 

Purpose
In order to prevent abuse of a service or to prevent, prevent and investigate crimes against us.

Treatments performed

  • Prevention and investigation of any fraud or other law violations.
  • Prevention of spam mail, harassment, attempted unauthorized login to user accounts or other measures that are prohibited by law or our purchase and delivery terms.

Categories of personal data

  • Name and social security number
  • Contact information (eg address, email and phone number)
  • Payment History
  • Payment Information
  • Your correspondence with us
  • Information about the time of purchase, place of purchase, any errors/complaints.
  • User information for your account with us.

 

Legal basis: Compliance with legal obligation (if any) or legitimate interest. If there is no legal obligation, the processing is necessary to meet our legitimate interest in preventing abuse of a service or in preventing and investigating crimes against us.

Storage time: From collection and for a period of 12 months thereafter. If the treatment is due to a legal obligation, the data is stored for the time required by the current legislation.

We may, in exceptional cases, process the information longer than the above stated period if it is necessary for the purpose of determining, claiming or defending legal claims. Such treatment is based on ILBA's legitimate interest.

Purpose
Marketing

Treatments performed

  • Promotional messages
  • Communication with customers and potential customers regarding our offers and goods.
  • Organization and structuring of contact information for existing and potential customers.

 

Categories of personal data

  • Name
  • Contact information (eg address, email and phone number)
  • Your correspondence with us
  • Information about previous purchase

 

Legal basis: legitimate interest. We have a legitimate interest in marketing our offerings and goods and building and maintaining good relations with our customers.

Storage time: Data is stored for marketing purposes for up to 12 months after the last mailing or the termination of the customer relationship.

We may, in exceptional cases, process the information longer than the above stated period if it is necessary for the purpose of determining, claiming or defending legal claims. Such treatment is based on ILBA's legitimate interest.

Purpose
To provide your account with us.

Treatments performed:

  • Providing and updating your "customer profile".
  • Providing your order history.
  • Simplification of your use of our services (eg by keeping a lookout for products to facilitate future purchases or by saving goods that you are interested in, in a wish list).
  • Registration of information you submit when you grade different articles on the website.

 

Categories of personal data

  • Name
  • Contact information (eg address, email and phone number)
  • Your correspondence with us
  • Order history
  • Transaction Data
  • Which goods you have rated and what grade you have given
  • Which goods you are interested in that are saved in your wish list
  • User information for your account with us.

 

Legal basis: legitimate interest. We have a legitimate interest in giving you access to your customer information, offering some functionality and overview of your customer history.

Storage time: Information is stored for marketing purposes for up to [24 months after the last login] or until you have chosen to delete your profile on your account with us.

We may, in exceptional cases, process the information longer than the above stated period if it is necessary for the purpose of determining, claiming or defending legal claims. Such treatment is based on ILBA's legitimate interest.

Purpose
To be able to evaluate, develop and improve our services, products and systems for the customer collective in general.

Treatments performed

  • Adaptation of services to become more user-friendly (for example, changing the user interface to simplify the flow of information or to highlight functions often used by customers in our digital channels).
  • Development of documentation in order to improve the flow of goods and logistics (eg by forecasting purchases, inventories, deliveries).
  • Preparation of documentation to develop and improve our range.
  • Provide our customers the opportunity to influence our range.
  • Preparation of documentation to improve IT systems in order to increase security for us and our visitors/customers
  • Analyzes of the information we collect for the purpose. Based on the data we collect (eg purchase history, age and gender), you are sorted into a customer group (so-called customer segment) for which analyzes are then made at an aggregated level using de-identified or pseudonymized data, without any connection to you as an individual. The insights from the analysis form the basis for which products are purchased and how we develop your account with us at www.ilba.it

 

Categories of personal data

  • Name
  • Contact information (eg address, email and phone number)
  • Payment History
  • Payment Information
  • Your correspondence with us
  • Information about the time of purchase, place of purchase, any errors / complaints.
  • User information for your account with us.

Legal basis:
 legitimate interest. The handling is necessary to satisfy our legitimate interest in evaluating, developing and improving our services, products and systems.

Storage time: From collection and for a period of up to 12 months thereafter.

We may store the information longer than the above stated period if it is necessary to determine, enforce or defend legal claims. Such storage is based on ILBA's legitimate interest.

 

4. From which sources are your personal data collected

In addition to the information that you provide to us, or which we collect from you as a result of correspondence, telephone calls, e-mail and other forms of communication between you and us, we may also collect personal data from someone else, so-called Third Party. The personal data we collect from such third parties is as follows:

  • Your address information from public records to have accurate and up-to-date contact information regarding you;
  • personal data relating to creditworthiness collected from credit institutions, banks and other companies that provide such information in order to, among other things, enter into agreements with you (such information is collected only on condition that the payment method you have chosen assumes this);
  • contact information from social media for marketing purposes given that you interact with us on the social media platforms where we are present.

 

5. Disclosure of your personal data

5.1. In connection with any of the purposes described in section 3. "How we use your personal data" we may disclose information about you to:

- authorities, when we have a legal obligation to do so;

- our partners. Such partners are either companies that offer IT solutions including e-commerce and business systems or services for invoice purchase or other payment methods;

- someone to whom we may assign our rights and obligations; and

- credit institutions or other organizations that assist us in decisions and / or that help us reduce the risk of fraud.

5.2. The main rule for all personal data processing carried out by ILBA's is that it must take place in the EU / EEA area. We may transfer your personal data to countries outside the EU / EEA area when:

- the transfer to a country considered by the European Commission to provide an adequate level of protection of your personal data;

- the recipient is in the United States and has joined the self-certification mechanism Privacy Shield;

- the transfer is protected by standard contractual provisions adopted by a supervisory authority and approved by the European Commission

- if we are required by law to transfer your information to a country outside the EU / EEA area and we have ensured that the data remains sufficiently protected; or

- You have given your consent to the transfer.

 

6. Cookies and the use of cookies

6.1. Cookies are a small text file that is sent from our web server and stored on your browser or device. At www.ilba.it we use the following cookies:

- Session cookies (a temporary cookie that ends when you close your browser or device);

- Consisting cookies (cookies that remain on your computer until you delete them or they expire);

- First-party cookies (cookies set by the website you visit);

- Third-party cookies (cookies set by a third party's website. These are used primarily for analyzes, such as Google Analytics);

- Similar techniques (techniques that store information in your browser in a manner similar to cookies).

6.2. The cookies we use normally improve the services we offer. Some of our services require cookies to function properly, while others improve the services for you. We use cookies for overall analytical information regarding your use of our services and to save functional settings such as language and other tasks. We also use cookies to be able to direct relevant marketing to you.

6.3. You can control the use of cookies yourself. Your browser or device allows you to change the settings for the use and scope of cookies. Go to the settings for your browser or device to learn how to adjust cookies settings. Examples of things you can adjust are blocking all cookies, only accepting first party cookies or deleting cookies when you shut down your browser. Keep in mind that some services will not work if you block or delete cookies.

You can read more about our Cookie Policy here.


7. Google-services

Our website, www.ilba.it, uses Google services like Google Analytics and Google Remarketing. Google uses the collected personal information to track and investigate the use of www.ilba.it, to produce reports on the activity on the website, to target marketing, and to share the information with other Google services. Google may use the collected personal information in accordance with Google's own privacy policy found here: https://policies.google.com/technologies/partner-sites?hl=en

 


8. The protection of your personal data

In order to protect your personal data and to keep the protection updated and effective, we have taken a number of measures. These measures include:

- Training and training of relevant staff to ensure that they are aware of our responsibilities and obligations in processing your personal data;

- administrative and technical control functions to restrict access to personal data for persons other than those in need of processing such data;

- Technical security measures, including firewalls, encryption and antivirus software; and

- Physical security measures, eg access card to enter our premises.

 

9. Your rights

9.1. You have different rights related to the processing of your personal data. Your rights under the Data Protection Regulation are as follows:

The right to access

9.2. You have the right to access to the personal information about you that we process (so-called transcript). Please note that we may ask for additional information to ensure efficient handling of your request and that the information is provided to the right person.

The right to supplement

9.3. If your personal data is incorrect, you can have them corrected. You may also have the right to supplement any incomplete information.

The right to erasure

9.4. You can request erasure of the personal information we possess if:

- the data are no longer necessary for the purposes for which they were collected or processed;

- you object to a balance of interests that we have made based on legitimate interest and your reason for the objection weighs heavier than our legitimate interest;

- you object to personal data processing for direct marketing purposes;

- the personal data is processed illegally; or

- the personal data must be erased in order to fulfill a legal obligation covering us.

9.5. We may be prevented from deleting certain personal data due to requirements according to e.g. accounting or consumer law. It may also happen that the treatment is necessary for us to be able to determine, assert or defend legal claims. Should we be prevented from meeting a request for erasure, you have the opportunity to request that the personal data be blocked from being able to be used for purposes other than for which they must be saved.

The right to limitation

9.6. In some situations, you have the right to request that we limit our processing of your personal data. If the treatment is to be limited, we may only, in addition to the actual storage, process the data in order to establish, enforce or defend legal claims.

Oppose legitimate interest

9.7. You always have the right to avoid direct marketing and to object to the processing of personal data based on a balance of interests. In order to process your personal data after such an objection, we need to be able to show a justified reason for the current treatment that weighs heavier than your interests, rights or freedoms. Otherwise, we may only process the data to determine, exercise or defend a legal claim.

The right to data portability

9.8. If our processing of your personal data is based on your consent or on the fulfillment of an agreement with you, you have the right to request that the information that concerns you and which you have submitted to us transferred to another data controller (so-called data portability). One prerequisite for data portability is that the transmission is technically possible and can be done in an automated way.

 
Cookies and the use of cookies

A cookie is a text file that is saved by a web browser and stored on the device used. The cookie can contain a variety of information depending on the type of cookie in question. The purpose of the cookies used directly in Prestashop e-commerce platform is to improve the site. In some cases, cookies are a prerequisite for various functions and services to function correctly. In addition to the cookies that Prestashop  system uses, there are also cookies from external sources. An example of this is cookies from Google and Facebook.

There are two types of cookies:
1. Permanent cookies: These remain on the visitor's computer for a certain period of time.
2. Session cookies: These are stored on your computer as long as you are on a web page. When you close the browser, the session cookie disappears.

 

At www.ilba.it we use the following cookies:

- Session cookies (a temporary cookie that expires when you close your browser or device);

- Permanent cookies (cookies that remain on your computer until you delete them or they expire);

- First-party cookies (cookies set by the website you visit); - Third-party cookies (cookies set by a third-party website. With us, these are primarily used for analysis, eg Google Analytics);

- Similar techniques (techniques that store information in your browser in a way similar to cookies).

The cookies we use normally improve the services we offer. Some of our services need cookies to work properly, while others improve the services for you. We use cookies for overall analytical information regarding your use of our services and to save functional settings such as language and other information. We also use cookies to be able to direct relevant marketing to you. You can control the use of cookies yourself. Your browser or device gives you the opportunity to change the settings for the use and scope of cookies. Go to the settings of your browser or device to learn how to adjust the settings for cookies. Examples of things you can adjust are blocking all cookies, only accepting first-party cookies or deleting cookies when you close your browser. Keep in mind that some services will not work if you block or delete cookies. Each browser is different in how it handles cookie settings. This is described in the help menu in each browser, and which explains how you can change your cookie settings. You can find these for each browser under the following links:

Microsoft Edge™
Safari™
Chrome™
Firefox™
Opera™

 
Use of Google (Universal) Analytics for web analytics

To the extent that you have given your consent to this, ilba.it uses Google (Universal) Analytics for the purpose of analyzing the website. The web analytics service is provided by Google Ireland Limited, a company incorporated and operated in accordance with Irish law, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The information that is automatically collected about your use of this website is usually transmitted to a Google server in the USA and stored there. By enabling IP anonymisation on this website, the IP address is shortened before it is transmitted within the Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the United States and abbreviated there. The anonymized IP address transmitted by your browser in the context of Google Analytics is generally not merged with any other Google data. After the end of the purpose and when our use of Google Analytics ends, the data collected in this context will be deleted.

To the extent that information is transmitted to Google's servers in the United States and stored there, the US company Google LLC is certified according to the EU-US Privacy Shield. Based on this agreement between the United States and the European Commission, the latter has established an adequate level of data protection for companies that are certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. This prevents the collection of data generated by cookies, data related to your use of the website (including your IP address), and the processing of this data by Google.

As an alternative to the browser plugin, you can click to prevent Google Analytics from collecting your data from this site in the future. In this way, an opt-out cookie is placed on your device. If you delete your cookies, you will be asked to give your consent again.

 

Use of Google Web Analytics Services

Our website, www.ilba.it, uses Google services such as Google Analytics and Google Remarketing. Google uses the personal information collected to track and investigate the use of www.ilba.it, to produce reports regarding the activity on the website, to target marketing and to share the information with other Google services. Google may use the personal information collected in accordance with Google's own privacy policy which can be found here: https://policies.google.com/technologies/partner-sites?hl=en

 

Which cookies do we save in the store

 

Cookies regarding the user
Some cookies save information that makes it possible to identify a logged in user. These cookies are always set but they contain no information and they are not used at all in cases where a user is not logged in. These cookies work together to identify a user. It does not save an address, email or other types of personal information that can be directly linked to a person.

Cookies regarding the session
In all cases, regardless of whether the user is logged in or not, a session ID is saved that handles the client's session.

Cookies for the store
The system sets a number of cookies that form the basis of functionality and services that the store contains. This is about, among other things, cookies regarding which language, currency and VAT rate used in the store. Cookies that save which item group is displayed, display format and sorting order for the article group are other examples.

Cookies for subscriptions
In cases where a store uses a subscription, a cookie is added that is linked to the subscription itself. Only used when the subscription has been created by the customer.

External Cookie Sources
There may be cookies from external sources, in addition to cookies set by the system. Cookies for statistics, cookies for price comparison sites, cookies for advertising and other external channels. In order for a cookie to be counted as a third party cookie, it is required that the cookie is placed on the third party's domain. A cookie that belongs to an external party but which is still placed on its own domain is not counted as a third-party cookie.

How long are cookies saved?
Cookies that is placed in Prestashop system are so-called permanent cookies. How long they are saved is determined by the timing that is set. For many cookies there is a 1000 days default, others are set to one year.

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